WORK WITH ME
I keep the operational side of e-commerce running quietly and well.
From orders and inventory to customers, suppliers and systems, I keep the day-to-day operations organised so you can focus on growth.
AJ Jaducana
E-COMMERCE OPERATIONS SPECIALIST & CUSTOMER SUCCESS
WHAT YOU CAN HAND ME
Operational ownership, not just task support.
I’m comfortable taking responsibility for recurring operational work, keeping the details organised and coordinating with the people involved when something needs attention.
Daily order management and fulfilment follow-through
Cin7 Core / DEAR order and inventory workflows
Customer success, follow-ups and issue resolution
Product catalogue, pricing and range updates
Shopify & WooCommerce store administration
B2B & reseller accounts, quotes, POs and pricing
Inventory & stock coordination with purchasing and warehouse
SOPs, reporting & process improvement
WHAT I DO
Reliable support across the entire order-to-customer journey.
I support growing e-commerce and B2B businesses with the operational work that keeps orders moving, customers looked after, stock organised and teams aligned.
Shopify and WooCommerce administration, product catalogues, pricing, promotions, subscriptions, collections and day-to-day store maintenance.
Customer enquiries, delivery issues, credits and refunds, proactive follow-ups, order reviews and retention-focused account support.
Customer-specific pricing, reseller accounts, quotes and POs, pricing tiers, partner ordering requirements and account coordination.
B2B and B2C order processing, Cin7 Core / DEAR workflows, standing orders, reseller orders, fulfilment, shipment tracking and delivery coordination.
SOPs, reporting, spreadsheets, CRM administration, invoicing support, product data, pricing checks and workflow improvements.
WordPress and e-commerce content updates, product listings, SEO fields, variants, basic theme changes, integrations and troubleshooting.
SELECTED OPERATIONS WORK
What the work looks like in practice.
Managed orders from placement through fulfilment and documented repeatable Shopify and Cin7 Core / DEAR processes for quoting, picking and invoicing.
Handled customer enquiries and delivery issues, reviewed ordering needs and supported proactive follow-ups to keep accounts engaged and well looked after.
Maintained customer-specific pricing, reseller accounts and pricing structures while coordinating quotes, POs and ordering requirements.
Coordinated stock availability with purchasing and warehouse teams, updated product catalogues and pricing, and supported product launches and range changes.
HOW I WORK
How I approach operations.
I build systems, not guesswork. Clear, repeatable processes that reduce errors and make handovers easier.
Clear communication, every time. Customers, suppliers and internal teams should always know where things stand.
Detail is where trust is built. I check pricing, quantities, delivery details and order status before problems reach the customer.
BACKGROUND
How I got here.
I started in technical support before moving into e-commerce operations and customer success. Over time, my work expanded into order management, inventory coordination, B2B accounts, reseller workflows, customer retention and process improvement.
Today, I work as an e-commerce operations specialist, managing the day-to-day workflows that keep online businesses running smoothly — from B2B and B2C orders, inventory coordination and customer support to Shopify, WooCommerce, Cin7 Core / DEAR, CRM, invoicing and fulfilment. I work across customers, warehouse teams, suppliers, finance and sales to keep everything organised and moving.
EDUCATION
BS in Information Technology, University of Science and Technology of Southern PhilippinesBASED IN
Cagayan de Oro City, PhilippinesTOOLS I USE
Tools I use to keep operations moving.
LET’S TALK
Need someone who can own the day-to-day operational details?
If you need someone dependable across orders, customers, inventory, B2B accounts and e-commerce systems, I’d love to hear about your business.